Terms of Service & Marketplace Agreement

1. Acceptance of Terms & Platform Overview

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User”, “Traveler”, or “Host”) and MyCityHost Technologies (“MyCityHost”, “we”, “us”, or “our”), operating under Rimitana Global Networks Pvt Ltd.

MyCityHost operates an online discovery and verified booking marketplace connecting independent travelers with identity-screened resident local hosts for private walking companionship, cultural navigation, and historical storytelling in Mathura, Vrindavan, Agra, and affiliated heritage corridors.

2. Host Verification & Standards of Conduct

Every active host listed on MyCityHost must complete our multi-tier verification process prior to public listing activation:

• Government ID verification via Aadhaar, Voter ID, or Passport.
• Local residential address verification in the designated operating municipality.
• Local police clearance / clean background affirmation.
• In-person or video onboarding orientation on heritage etiquette and tourist safety standards.

Hosts act as independent community companions and local cultural ambassadors, not as statutory employees of MyCityHost.

3. Strict Anti-Tout & Zero-Kickback Policy

MyCityHost enforces an uncompromising anti-tout policy designed to eradicate tourist harassment:

4. Transparent Pricing & 80/20 Revenue Split

The financial structure of MyCityHost is built on radical transparency:

• Gross Booking Price: Set transparently by each host for hourly, 2-hour, half-day, and full-day sessions. The price shown on the host's listing is the final gross price paid by the tourist.
• Tourist Platform Fee (0%): Travelers are never charged booking convenience fees, technology surcharges, or hidden markups.
• Platform Take-Rate (20%): MyCityHost deducts exactly 20% of the gross booking total to fund ongoing background screening, payment processing infrastructure, customer support, and emergency dispatch.
• Direct Host Payout (80%): The verified local host receives 80% net compensation disbursed directly to their designated UPI VPA or Indian bank account.

5. Dynamic UPI QR Escrow & Payout Release

All bookings are transacted via digital UPI QR codes to guarantee financial safety:

1. Upon booking submission, the system displays a dynamic UPI QR code containing the exact gross booking amount.
2. The tourist submits the 12-digit UPI UTR transaction reference number for instant verification.
3. Funds remain securely in platform escrow throughout the scheduled tour.
4. Following verified completion of the walking tour by both parties, the 80% host payout is released promptly.

6. Cancellation, Rescheduling & Refund Policy

7. Traveler Code of Conduct & Temple Decorum

Travelers agree to observe local cultural customs and sacred site etiquette in Braj Bhoomi (Mathura, Vrindavan, Govardhan) and historical monuments in Agra:

• Modest attire covering shoulders and knees when entering active temples and sacred shrines.
• Strict adherence to temple footwear protocols (leaving shoes at designated cloakrooms).
• Respect for photography restrictions inside temple inner sanctums (Garbhagriha).
• Zero tolerance for verbal harassment, abuse, or intimidation directed at local hosts or community members.

8. Safety, Incident Reporting & Dispute Resolution

MyCityHost provides a 24/7 Safety & Dispute resolution mechanism. Any traveler or host can report misconduct, unsafe behavior, or discrepancies through the in-app Safety Center or directly via our emergency helpline:

9. Limitation of Liability & Governing Law

MyCityHost facilitates verified introductions and escrow payment security. To the maximum extent permitted by applicable Indian law, MyCityHost is not liable for personal injury, property loss, or consequential damages resulting from third-party actions during private walks.

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising hereunder shall be subject to the exclusive jurisdiction of the competent courts in Mathura, Uttar Pradesh, India.